Warranty Terms & Conditions
Comprehensive details regarding the coverage, duration, and limitations of your Caavits product warranty.
Caavits is committed to delivering exceptional quality and reliability. We stand behind our projection solutions with a comprehensive limited warranty to ensure your operational excellence. This warranty applies only to products purchased through authorized Caavits distributors and resellers.
Standard Warranty Coverage
Caavits warrants that the covered product will be free from defects in materials and workmanship under normal use during the applicable warranty period. If the product proves to be defective during this period, Caavits will, at its sole discretion, repair or replace the product with a similar new or refurbished product.
| Component Type | Warranty Duration |
|---|---|
| Main Projector Unit | Three (3) Years from the date of original retail purchase. |
| Laser Light Source / Optical Engine | Three (3) Years or 20,000 Hours of operation (whichever comes first). |
| Accessories & Peripherals (Remote controls, power cords, standard lenses) | One (1) Year from the date of original retail purchase. |
| Consumables (Air filters, replacement lamps) | Not covered under standard hardware warranty unless Dead on Arrival (DOA). Replacement original lamps hold a separate 90-day warranty. |
What is NOT Covered (Exclusions)
This limited warranty does not cover damages, malfunctions, or failures resulting from causes beyond the control of Caavits. The warranty is strictly voided under the following circumstances:
Counterfeit or Non-Original Parts: Any damage traced back to the installation or use of third-party, counterfeit, or non-original lamps and components.
Improper Environment: Operation in environments with excessive dust, smoke, humidity, corrosive gases, or extreme temperatures outside the specifications listed in the user manual.
Unauthorized Repair: Modification, tampering, or repair attempts performed by anyone other than an officially certified Caavits service center.
Physical Damage: Accidental drops, impacts, liquid spills, or shipping damage caused by improper packaging when returning the product.
Acts of Nature: Damage resulting from power surges, lightning strikes, fires, floods, or other external electrical faults.
How to Obtain Warranty Service (RMA)
To receive warranty service, you must first obtain a Return Merchandise Authorization (RMA) number. Do not ship your product to Caavits without prior authorization.
Submit your service request through our official Online Warranty Claim portal.
Provide your product's Serial Number (S/N) and a valid proof of purchase from an authorized dealer.
Follow the packaging instructions provided by our support team to safely ship the defective unit to our designated repair facility.